Your outsourced IT department.
Managed helpdesk, security, backup and vendor management for Malaysian SMEs — on a transparent monthly plan, no in-house hire required.
Response SLA
Under 15 Mins
Fixed Retainer
From RM 399/mo
Scope Coverage
Full SME Systems
Statutory Filing
LHDN e-Invoice Ready
Capslock e-Invoice Engine & Compliance Hub
Built specifically for Malaysian SMEs. Direct LHDN MyInvois gateway integration, instant SST calculation, automated reconciliation, and 1-click XML/JSON statutory filing.
Zero complexity. Full operational clarity.
Three straightforward steps from initial audit to active managed support.
Onboard
We assess your setup, document everything, and deploy monitoring — a fixed one-time onboarding.
Monitor
Proactive monitoring, patching and backups keep problems small and quiet.
Support
Your team gets a real helpdesk — remote and on-site — with a response-time SLA.
Pick a plan, keep your team running.
Transparent tiers with zero hidden lock-ins or surprise hourly surcharges.
IT Essentials
Up to 5 users · +RM 99/additional user
4 business-hour response
Remote helpdesk, business hours · Onsite as add-on
Included Coverage
- Basic monitoring & patching oversight
- Endpoint antivirus oversight
- Backup status checks
- Microsoft 365 / Google Workspace admin
External IT Team
Up to 10 users · +RM 149/additional user
2 business-hour response
Remote helpdesk, business hours · 1 scheduled onsite visit / month
Included Coverage
- Proactive monitoring & patching
- EDR + MFA policy management
- Managed backup checks
- M365/Workspace admin + on/off-boarding
- Quarterly business review
Secure IT Operations
Up to 15 users · +RM 199/additional user
1-hour priority response
Priority remote helpdesk, business hours · 2 scheduled onsite visits / month
Included Coverage
- Proactive monitoring + priority alerts
- EDR + managed security policies
- Managed backup + restore testing
- M365/Workspace admin
- vCIO + annual roadmap
- Security-awareness training plan