Capslock Supply
CAPSLOCK SUPPLYOUTSOURCED IT · MY
Capabilities & Scope

What we look after.

Transparent, structured IT services engineered specifically for Malaysian SMEs without dedicated in-house technical personnel.

Managed IT Support & Helpdesk

Helpdesk, monitoring, patching, endpoint security, backup, Microsoft 365 / Google Workspace administration and vendor management — your dedicated outsourced IT department on a predictable monthly plan.

Included in Standard Scope

Helpdesk, real-time monitoring, OS/software patching, AV/EDR, backup verification, M365/Google Workspace admin

Out of Scope / Separate SKU

Hardware procurement, software licences (billed at cost), separate major project builds

Website Development & Care

Marketing sites, corporate portals, and high-conversion landing pages built with Next.js and maintained continuously. Ongoing site care is offered as our Web Care service.

Included in Standard Scope

Responsive architecture, fast loading speed, full SEO schema, form integrations

Out of Scope / Separate SKU

Full custom mobile apps, ongoing copywriting (can be quoted separately)

Custom Business Systems

Internal workflow tools, customer inspection dashboards, and database integrations scoped as transparent fixed-price deliverables with complete source handover.

Included in Standard Scope

Scoped build, automated testing, documentation, complete source code handover

Out of Scope / Separate SKU

Ongoing support retainers (transitioned to Managed IT once deployed)

Baseline & Advanced Cybersecurity

Baseline hardening (EDR, Multi-Factor Authentication, DNS/email filtering, automated immutable backups) is included in every retainer. Advanced auditing is quoted as a separate SKU.

Included in Standard Scope

Baseline workstation hardening, MFA enforcement, email anti-spoofing (SPF/DKIM/DMARC), backup drills

Out of Scope / Separate SKU

Penetration testing certifications, physical surveillance systems

Managed Hosting & VPS Care

Website and cloud server maintenance is handled as a specialized product line (Web Care), protecting your infrastructure with zero-downtime reliability.

Included in Standard Scope

Uptime monitoring, regular snapshot backups, security patching, SSL certificates

Out of Scope / Separate SKU

Raw physical datacenter colocation rack management

Have a specific setup in mind?

Tell us about your systems and we will confirm exact scope within 24 hours.

Request a Quote